Article Directory: articledashboard

Sameshow E-learning Software is dedicated to providing presentation and learning content authoring tools well suited for trade shows, online learning, enterprise training, conference, company presentations etc. Learn more about screencasting training.Adward Chan, E-Learning software provider, a normal writer on software.

Step-by-step Guide Video – Tech Support Solution
As a technical support staff, a question that I am asked a lot by my customers is “Can you show me the solution of the problem step-by-step?” I attempt really hard to convey the operating steps for them through the words within the email or on the phone, but they dont get what i’m saying for many of that time period. Actually, the 80% questions have been asking over and over, but I still have to respond to them one by one. Now the option would be clear for me: Creating the step-by-step video for troubleshooting.

Why produce a video for tech support team?

It is a straightforward method to explain your solution process
No continual stop/start grabbing screenshots and typing instructions
Easy to follow along and reproduce steps
Friendly to users
Reduce service costs with internet customer self-service
To create a troubleshooting video, you will find 4 steps to visit: prepare your script, record screen activities, edit your recording, and publish your movie. There are some applications available to record what goes on on your computer. A few of them have the freedom, but with little editing feature. Some editing is essential for making an engaging step-by-step video. Here I will concentrate on the editing feature of DemoCreator.
The advanced editing features enable you to edit it and add details to your video. Because the recorded movies are shown like a slide format in this screencasting tool, you are able to readily modify the pace and control the timing of objects for example visual components on the timeline editor for every slide. There is a library of accessible objects to brighten the recording, for example Flash animation, mouse movements, text box, edit entry, zoom-n-pan scale for specifying specific details for selected area, highlight boxes for spotlighting areas inside a slide, and clickable buttons for directing users to another slide or URL page. You are able to boost the video by adding the objects to make the illustration explicit. Besides, you are able to rerecord the narration or import the music file to the video if it is in need of assistance. Furthermore, the existed project can be imported to the current recording project. It means this screen recorder supports project reuse, and the multiple videos could be integrated as one.
To create a good step-by-step video, there are some useful tips:

Prepare your recording script: Know about the software you are going to demonstrate, and know clearly from the operating steps. If you wish to add the narration towards the video, youd better write down the script or get it ready in your head.
Capture only the minimum screen area that you need. This will reduce the quality. And you may emphasize the important part by zooming and panning.
Adjust the screen resolution and color quality: To improve your computers performance throughout the screen-capture session, especially if you plan to capture the whole computer screen, reducing the screen resolution and color quality is good for it performance.
Be conscious of your mouse movements: When selected the Taking screenshots recording mode, avoid the unnecessary clicks; when selected the Full motion recording, you might hang a button to the area which require to be selected or clicked for any second or two. For a video with audio, the synchronization is essential.
It’s OK to pause. When there is an extended video or if you need to pause when in recording, it is all right. And you can resume your recording by capturing additional slides.
Save your recording in the shareable format. To put the recording on your websites, publish the output as Flash movie with Html page is great. To share it on video sharing website like Youtube, you can publish it as being Avi.
Well, have a try to make the video of screen for technical stuff. You may enjoy doing that.

By: Toms08